Shipping and returns

SHIPPING COST

You can always enjoy free shipping on orders of 50$ or more, before taxes and after a discount code is applied. For orders less than 50$, we have a flat rate of 8$, whatever the value of the package or the shipping destination.
Please note that the minimum order amount is $20. 

SHIPPING IN CANADA

Our orders are prepared within 2 days and our deliveries are operated by Canada Post within an estimated 3 to 10 business days. 

Delivery times are those mentioned by Canada Post. They may change depending on traffic and the time of year (for example at Christmas time).

DUTIES, TAXES AND CHARGES ON SHIPMENTS

Please note that the shipping charges we collect do not include any import taxes, brokerage fees, international taxes, or customs fees.

RETURN POLICY

For hygienic reasons, we do not accept any exchange nor refund unless it is a defect found on our products. If so, do not hesitate to contact us at [email protected] and we will be happy to help you. A picture of the defect is always appreciated! 
In case you have any allergy, make sure to look closely to the ingredients before you place your order. Unfortunately, we cannot refund or exchange a product in that case.

11531433 Canada Inc (Equivalenza Master Franchisee) is not responsible for the lost of a parcel, delivery errors or damaged parcels by Canada Post. It is the responsibility of the consumer to verify the delivery information before finalizing the order.
 
If there is a problem with your order, please contact us to resolve the situation with Canada Post.
Shipping costs are not refundable.